TrinetOne is Trinet’s premier managed service offering. With this service, Trinet makes a commitment to ensure that your critical business systems will be available when you need them. Through the use of our state-of-the-art monitoring and management applications and our time-tested methodology, Trinet will ensure all possible steps are taken to achieve maximum uptime of your network.
TrinetOne BenefitsClick headings to expand
Access to Network Architects
Through our Network Operations Center in Novi, MI, Trinet will monitor your critical network devices for warning and failure situations. This includes routers, servers, firewalls, and other IP-enabled devices. Trinet will receive first notification of device issues and may perform remote or onsite support. Leveraging the Trinet Security Operations Center, Trinet will provide security monitoring services for essential security-related devices. This group will provide 24 x 7 monitoring of all IT security measures in place. Trinet will conduct proactive services to ensure that security solutions are up to date, operating effectively and that no new issues have arisen.
Predictable IT Costs
A Trinet Technologist will perform maintenance on listed Managed Devices, including patches, service packs, updates, fixes, and performance review. Trinet will also check overall network health as well as confirm backups and restores. Maintenance may be performed onsite and/or remotely depending upon application and asset location.
Proactive Technical Support
Trinet will look for ways to improve the performance and availability of your systems through analysis and review. Our engineers and architects review reports provided by the monitoring software and couple that with input from our Technologist's maintenance logs. The result is a smooth-running and available network.
24x7 Status Monitoring
Trinet will provide technical support on a per-call basis for assistance and troubleshooting with issues pertaining to End User workstation, application, or network-related issues. Trinet offers a prepaid annual option that provides significant discounts over our time and materials rates. Help Desk response times are limited to Low, Medium, and High without prepaid support.
Detailed Reporting
Trinet will provide technical support on a per-call basis for assistance and troubleshooting with issues pertaining to End User workstation, application, or network-related issues. Trinet offers a prepaid annual option that provides significant discounts over our time and materials rates. Help Desk response times are limited to Low, Medium, and High without prepaid support.
TrinetOne Features Click headings to expand
Critical Device Monitoring
Through our Network Operations Center in Novi, MI, Trinet will monitor your critical network devices for warning and failure situations. This includes routers, servers, firewalls, and other IP-enabled devices. Trinet will receive first notification of device issues and may perform remote or onsite support. Leveraging the Trinet Security Operations Center, Trinet will provide security monitoring services for essential security-related devices. This group will provide 24 x 7 monitoring of all IT security measures in place. Trinet will conduct proactive services to ensure that security solutions are up to date, operating effectively and that no new issues have arisen.
Scheduled Maintenance
A Trinet Technologist will perform maintenance on listed Managed Devices, including patches, service packs, updates, fixes, and performance review. Trinet will also check overall network health as well as confirm backups and restores. Maintenance may be performed onsite and/or remotely depending upon application and asset location.
Constant Optimization
Trinet will look for ways to improve the performance and availability of your systems through analysis and review. Our engineers and architects review reports provided by the monitoring software and couple that with input from our Technologist’s maintenance logs. The result is a smooth-running and available network.
Support
Trinet will provide technical support on a per-call basis for assistance and troubleshooting with issues pertaining to End User workstation, application, or network-related issues. Trinet offers a prepaid annual option that provides significant discounts over our time and materials rates. Help Desk response times are limited to Low, Medium, and High without prepaid support.
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This is the SSL-secured website where you have instant access to the status of all devices on your network. Hundreds of details are collected 24x7 - when the status of a device changes, you are notified via email, text message, or pager. Trinet engineers begin working on the issue immediately.
The TrinetOne Infrastructure
The heart of the TrinetOne system is our secure monitoring platform. This tool is responsible for collecting, alerting, and reporting the status of your TrinetOne-managed devices. All transactions are secured using 128-bit encryption.
