Trinet Support

File Area
In our file area you'll find the latest support-apps referenced by Trinet Engineers. Use these applications at the request of an engineer only, as they may cause problems with your PC or server otherwise. We'll continue to add programs to this area as we see fit.

Knowledgebase
Access to Trinet's public knowledgebase. This is the place to get all the latest troubleshooting tips and links. Check it out!

Trinet Lab Blog
In the near future we'll have a journal of the latest lab tests performed by Trinet Engineers. We often take new products into our internal lab and give them a once-over before recommending them to our clients. We also use our lab to test software patches and updates prior to implementing them during our maintenance schedule. This keeps you safe and us very busy! Be sure to check back or sign up for our newsletter.

Support Contacts
Technical Support is provided via TrinetOne Support Agreement or Per-incident (time and materials). Please contact a Solutions Representative for more information on the TrinetOne Support plan.

If you are NOT a TrinetOne subscriber, please call: 248-344-0300 Opt 2. Note: A purchase order or other pre-payment may be required to receive support.

Help Desk
TrinetOne and Per-incident clients may access the Help Desk to create a new support ticket, review ticket status, update a ticket, or review events associated with a ticket. Before contacting the Help Desk, please review the current procedures.

Trinet's Recommended News Feeds
WatchGuard Wire
Microsoft Security Bulletins
Secunia Virus Alerts
VMWare News

Third-Party Support Links (opens new window)
Microsoft Support
WatchGuard Support
HP Support
Cisco TAC
Symantec Support